Forethought

AI platform automates & optimizes support ticket lifecycle

Product Information

This tool is verified because it is either an established company, has good social media presence or a distinctive use case

Release date21 November, 2022

PlatformDesktop

Community

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Forethought Features

Forethought's SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include:

Solve: Automates answers to common questions across any channel

Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency

Assist: Empowers agents with relevant knowledge and suggested responses using generative AI

Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real time

Use cases for Forethought's SupportGPT™ are ideal for various industries:

E-commerce: Streamlining customer service for online retailers

SaaS: Enhancing support processes for software service providers

FinTech: Improving customer experience in the financial technology sector

Overall, Forethought's generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.

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