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HelpScout

HelpScout

Automated customer support message drafting.

Automated customer support message drafting.

Product Information

This tool is verified because it is either an established company, has good social media presence or a distinctive use case

Release date26 May, 2023

PlatformDesktop

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HelpScout Features

ChatGPT for HelpScout is an AI-powered tool that generates automated draft replies for HelpScout support tickets. It analyzes previous replies from support agents to learn the writing style, tone, and context, and generates draft replies for new messages.

Key Features:

Automated Draft Replies: The tool generates automated draft replies for HelpScout support tickets based on analysis of previous replies from support agents.

Draft Editing and Customization: Users have the flexibility to edit and customize the generated drafts before sending them to customers.

Chrome Extension Integration: The chrome extension enables quick replies and enhances the response process for support agents.

Free Trial and Pricing Plans: The tool offers a free trial with the first 50 drafts included. Users can choose between the Startup and Business plans, priced at $29 and $99 per month, respectively.

Use Cases:

Customer support teams looking to streamline their response process and reduce ticket response times.

Companies dealing with a high volume of support tickets and seeking to improve the efficiency of their support operations.

Support agents aiming to provide accurate and consistent responses while saving time on drafting replies.

Organizations looking to leverage AI technology to enhance their customer support capabilities and improve customer satisfaction.

By leveraging AI technology, the tool reduces response times, ensures accuracy, and frees up support agents to focus on other important tasks.

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