Yext Chat

Yext, Inc. (NYSE: YEXT), the Answers Company, announced the launch of Yext Chat, a new product that empowers organizations to create conversational experiences with cutting-edge AI. The company plans to publicly release Yext Chat later this year and invites interested parties to join the waitlist for a closed beta. Designed specifically for the enterprise use case, Yext Chat leverages multiple large language models (LLMs) including OpenAI's GPT-3, the Yext Knowledge Graph, and other proprietary technology to deliver an accurate and natural language chat experience that allows users to ask any question they want about a particular knowledge set. General-purpose large language models are trained on a wide variety of public datasets, which often include little to no authoritative information about a business. Because of this, the accuracy of generated responses cannot be reliably or independently verified, a challenge for businesses, especially when models create inaccurate or misleading "hallucinations." The company has been infusing AI and large language models throughout its Answers Platform since the launch of its Search product in 2019. Yext Search, known for its differentiated multi-algorithm approach, leverages fine-tuned versions of BERT, DistilBERT, and MPNET to understand natural language and return relevant results from structured and unstructured content sources. AI Data Cleaning, Search Term Clustering, and additional generative features in development use GPT-3 and BLOOM, although the exact LLMs underpinning the technology may change. Source: https://www.yext.com/about/news-media/yext-chat-beta